Privacy Policy

Strivonex Ltd ("Strivonex", "we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, AI Basket Builder, POS systems, websites built by us, mobile applications, and related services ("Services").

We comply with the UK GDPR, the Data Protection Act 2018 and other applicable privacy laws.

Strivonex acts as:

• Data Controller – for our own website and marketing
• Data Processor – when providing services to retailers

3.1 Information You Provide

We may collect:

• Name
• Email address
• Phone number
• Business details
• Billing information
• Account login details
• Website content submitted for build/maintenance

3.2 Customer Data (Retailers)

Where retailers use Strivonex systems, we may process:

• Customer names
• Email addresses
• Purchase history
• Loyalty data
• Basket activity
• Click and collect selections

Retailers remain the Data Controller for their customers.

We use data to:

• Provide and improve Services
• Process subscriptions and payments
• Deliver AI recommendations
• Provide support
• Send service updates
• Send marketing (where consent is given)
• Analyse usage trends

We do not sell personal data.

We process data under:

• Contractual necessity
• Legitimate interests
• Legal obligation
• Consent (for marketing communications)

We may share data with:

• Payment providers
• Hosting providers
• Cloud storage providers
• Analytics providers
• Email marketing platforms

All third parties are required to comply with data protection law.

We retain personal data only as long as necessary to:

• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes

Retailers are responsible for setting their own customer retention policies.

We implement appropriate technical and organisational measures including:

• Encrypted data transmission (SSL)
• Secure hosting
• Access controls
• Limited internal access

No system is completely secure, but we take reasonable precautions.

If data is transferred outside the UK, we ensure appropriate safeguards such as:

• Adequacy decisions
• Standard Contractual Clauses

Under UK GDPR, individuals have the right to:

• Access their data
• Correct inaccurate data
• Request erasure
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

Requests should be sent to support@strivonex.com

Retail customer requests should first be directed to the retailer.

We may send:

• Product updates
• Industry insights
• Service announcements

You can unsubscribe at any time via email link.

Our Services are intended for businesses. We do not knowingly collect data from children under 16.

We may update this Privacy Policy periodically. Continued use of Services constitutes acceptance.